SE Hospice Respiratory Program and The Daily Call

Southeastern Health Care at Home (SE) Hospice created the Respiratory Program to assist patients and caregivers in managing the anxiety levels that some respiratory patients experience as evening approaches.

This most often affects patients with CHF, COPD or other lung diseases, but is appropriate for any patient who is on continuous oxygen. When anxiety levels decrease, patients may experience fewer episodes of shortness of breath, preventing unnecessary trips to the emergency department and fewer hospitalizations.

The on-call nursing staff places a phone call to respiratory program patients each evening between 5:30 and 7:00 pm to discuss any equipment or medication needs and assess symptoms. This daily call strengthens the patient relationship with the on-call staff, offers an opportunity to remind patients that the SE team is always available by phone, and re-enforces teaching done by the Registered Nurse Care Manager.